Delivery
Delivery is carried out throughout the Russian Federation and around the world.
You can order our products to your home, office or to the CDEK order pick-up point. Each region has its own delivery terms. Please read the additional information in your shopping cart when placing an order.
Delivery time in Moscow and the Moscow region is 1-2 business days. Delivery time to other regions of the Russian Federation and other countries of the world is calculated individually.
Courier delivery in the Russian Federation is carried out from Monday to Saturday from 9:00 to 18:00. As soon as the order arrives at the CDEK pick-up point in your city, you will be sent a message that the order can be picked up at the corresponding pick-up point.
The order can be tracked on the CDEK website in the section
"Track the order" by the order number https://www.cdek.ru/ru/tracking
Payment
Upon receipt of the order: in cash, by credit card.
Online payment: by credit card when ordering goods on the website.
When delivering goods outside the Russian Federation, payment only by credit card when placing an order on the website.
We accept for payment on the site
Exchange and return
Return of good quality goods *
The product was not in use, its consumer properties, presentation, packaging and documentation were preserved. The product can be returned within 14 days from the date of purchase. Jewelry returns are at the store's discretion within 14 days. A return is possible only if the seal is not broken, the product does not contain precious stones, has not been used, consumer properties, presentation, packaging and documentation have been preserved. Return of goods is carried out at the address of the online store.
To return goods, contact our managers by phone +7 995 793 90 18, mail info @ spartak .jewelry and communicate your decision to return the item. When exchanging or returning, you must have with you the complete set of goods, a passport and an application for a return. Return of goods can be made by mail. To return, you must send the goods in full (for example, 1st class "Russian Post"). Place the parcel in the name of Vetrov Rose LLC at the address: 108810, Moscow, Marushkinskoye settlement, Vlasovo village, st. Jubilee, 11. You can use the services of any courier service. After sending, be sure to send the number of the postal identifier to e-mail: info@spartak.jewelry
You can also track the progress of sending the parcel yourself on the website using your postal identifier number. If you notice that the parcel remains in the mail for a long time, please contact us at the following numbers: 7 991 989-82-18, + 7 926 580-32-15. When we receive your parcel, the manager will contact you and clarify further actions: refund, exchange, and so on. Attention, if you are returning an item because you didn’t like it or didn’t fit it, the postage will not be refunded.
* We do not accept products with scuffs, scratches or other external defects. In addition, the following goods of good quality cannot be returned or exchanged "... Articles made of precious metals, with precious stones, from precious metals with inserts of semiprecious and synthetic stones, cut precious stones ...".
Return of goods of inadequate quality (marriage, detection of defects, breakdown)
In case of breakage, defect, marriage, you can return the goods in accordance with Articles 18-24 of the Law "On Protection of Consumer Rights". Returns of goods purchased from our online store are made to the address of the online store. To return the goods, contact our managers by phone +7 995 793 90 18 or email info@spartak.jewelry and inform us about the decision to return the goods. Return of goods can be carried out by mail, to the address: LLC "Rose of Winds" at the address: 108810, Moscow, Marushkinskoe settlement, Vlasovo, st. Yubileynaya, 11.
During the warranty period, an exchange or refund for goods purchased in our store is carried out in all cases falling under the law "On Protection of Consumer Rights" (Art. 18- 24). Applications for return, exchange are considered within 10 calendar days from the date of contact by email info@spartak.jewelry. During this period, you will be asked to diagnose the defect yourself at the service center, or send the product to us for subsequent transfer to the service center, if there is no specialized service in your city. Diagnostics of the product by the service center takes an average of 14 calendar days. If the service center attributed the declared defect to a factory defect, we will refund the cost of the product or replace it with a product of the same brand (model, article number) or for the same product of a different brand (model, article number) with a corresponding recalculation of the price taking into account the costs you spent money for shipping. If the declared defect is not confirmed as a factory defect, and there is an incorrect operation of the product, our manager or service center manager will contact you and inform you the cost of the repair, after which you will decide on further actions. In this case, the amount of money you spent for the shipment will not be refunded!
Please note that any questions regarding the return and exchange of goods of inadequate quality, we resolve ONLY if there is an official the conclusion of the warranty service center.
Information
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